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The terms of use of information from Arla Foods Ingredients

Privacy policy

Privacy Notice

Arla Foods Ingredients Group P/S, Sønderhøj 10-12, 8620 Viby J, Denmark (“AFI”) respects your data privacy. This information text describes how AFI will, as the data controller, collect and process personal data about you in connection with our services and the use of our website at www.arlafoodsingredients.com.

Please read the statement carefully in order to understand how we process, use and disclose your personal data. 

1. Processing of personal data
We process the personal data for the following purposes and on the listed legal bases:

  • Sending out direct marketing messages, including press statements and news articles.
    If you sign up for our marketing messages we will register the personal data that you provide to us (name, e-mail address) in order to send you relevant and targeted marketing messages.
    The processing is based on your consent (GDPR article 6(1)(a). Remember that you can, at any time, withdraw your consent, if you no longer wish to receive our newsletters.
  • Downloads and contact
    If you request to download materials (including whitepapers, brochures, etc.) from our website, we register your name, title, industry, company, country and email. We use the data to provide you the requested material, and for statistics on which companies, professions and countries show interest to our products, services and materials (GDPR article 6(1)(f)).
    If you accept that we may contact you by ticking the tick box in connection with downloading the material, we may also use your contact details to contact you via email with direct marketing materials within the category you have registered in the download form. Such contact will be based on your consent (GDPR article 6 (1)(a)). You may at any time withdraw your consent by contacting us. This will, however, not affect the lawfulness of any use of your data prior to the withdrawal of your consent.
  • Being able to reply when contacted through arlafoodsingredients.com or other contact points (email, social media platforms, etc.) – customer service.
    If you contact us, we will register the personal data that you provide to us (e.g. name, company, title,  email address, request details, etc.). Our customer service team has access to this data so we can help you with your request in the best way possible (GDPR article 6(1)(f)).
  • Marketing
    We use cookies to create more relevant marketing for you and to present relevant content to you on our website and on third party websites (re-targeting). This is based on your cookie-consent, and the subsequent use of the cookie data for marketing is based on our legitimate interest to brand our products and our business.

    You can read more about our use of cookies here.
  • Improving our website
    We use cookies to improve your experience on our website and ensure functionality of the site, to track the traffic to our website and to optimise content on the pages. This is based on your cookie-consent, and the subsequent use of the cookie data for marketing is based on our legitimate interest to improve our website.

    You can read more about our use of cookies here.
  • Interaction with AFI on social media platforms
    If you follow us or interact with us on any of our pages on social media platforms, such as Facebook, Instagram, etc., information you provide will be subject to this privacy notice as well as the privacy notice of the respective social media platforms. We encourage you to read the privacy notice of such social media platforms.

  • B2B relations (suppliers, customers, business partners)
    In connection with your cooperation with Arla, we will process the personal data, which we receive in connection with any orders and deliveries to control the payment and services (name, contact details, title, company name, etc.). Further we will use the data to maintain the business relationship with the company that you represent, or to administer any activities that you engage in.

    The basis of our processing of your personal data is our legitimate interest in holding your data in order to perform any contracts with the company that you represent, and to build the business relations with that company (GDPR article 6(1)(f)).

For information on how we use your personal data when you apply for a job in the Arla Foods Group, please click here.

2. Disclosure and transfer of the personal data
We disclose your personal data as described above. In addition to this, we make personal data available to our business partners, including IT suppliers that stores and process personal data on our behalf. Such business partners and suppliers are subject to AFI’s  instructions regarding the storing and processing of personal data. 

Some data processors or sub-processors may be located outside of the EU. The transfer of personal data is based on the EU Commission’s Standard Contractual Clauses.

3. Retention period
We store your personal data for as long as necessary to fulfil the purposes above and to comply with legal obligations, including bookkeeping legislation in the countries where we operate.

4. Your rights
When we process personal data for our legitimate interests or when we use your personal data for direct marketing, you have the right to object to our processing of your personal data. 

Subject to certain statutory exceptions, you have the right to request access to the personal data we hold and process regarding you.

Further, you have the right to request us to rectify any personal data on you that might be incorrect, as well as the right to request us to restrict the processing of your personal data.

You may request to receive any personal data on you that you provided to us a structured, commonly used and machine-readable format, if our processing of such personal data is based on your consent or a contract that you concluded with us (data portability).

Upon your request we will erase personal data on you, unless we have a legal basis for continuing the processing.

You also have the right to lodge a complaint with the competent supervisory authority.

5. Objection 
You have the right to object to the processing of your personal data on certain grounds. For example, you can object to the processing of your personal data that is based on our legitimate interests (GDPR article 6(1)(f)) or used for direct marketing purposes, including profiling.

6. Exercise your rights
As described in sections 4 and 5 above, you have a number of rights, when we process your personal data. If you wish to exercise such rights, please submit your request via our online webform, which is available here. 

7. Changes to this privacy notice
We reserve the right to change this privacy notice.


Version 2.0, December 2020